CockheadzTHE AFTER-HOURS COOP

Help

THE COOP HELP DESK

Get help with Cockheadz

Reviewed 27 October 2026.

Contact Cockheadz NFT

Project contact identity: Cryptic_0g. For private project, purchase or privacy support, email cockheadsnft@gmail.com. You do not need to join Discord.

You can also use the official Discord and ask the team for a private support conversation. Share only the type of help you need in a public channel. Use the address above if you cannot access Discord; do not trust unsolicited requests for secrets or another payment.

Open Cockheadz Discord ↗

Wallet sign-in: Ult and Crypto.com Onchain

Ult and Onchain are different modes of the Crypto.com wallet app. This site currently supports an injected Ethereum-compatible wallet on Cronos mainnet (chain 25). New Ult smart-wallet sign-in is not supported yet; do not transfer funds or create a new wallet to troubleshoot.

  1. If you are using Ult: open its Settings and switch back to Onchain Wallet mode. Use the original wallet and its dApp browser to open the same Cockheadz website address you were using. The official Crypto.com Onchain FAQ explains switching modes.
  2. If the site cannot find your wallet: an ordinary Safari or Chrome tab may not expose the wallet provider. Use the supported wallet’s dApp browser, or its official browser extension on desktop. The connection screen lists detected wallets; a download or QR option is not implied when none is offered.
  3. If several wallets are installed: choose the wallet you intend to use. Check its account address before signing in; an account in the new Ult smart wallet may differ from your original Onchain account.
  4. If the network is wrong: review the wallet prompt to use Cronos mainnet, chain 25. Never approve a transfer, spending allowance, or payment just to sign in.
  5. If you cancel or the app does not return: your guest game remains available. Close the pending connection panel, return to the same website tab, unlock the wallet, and retry once. If the problem repeats, keep the displayed error and ask for help rather than repeating approvals.

Connecting an address is not the same as signing in. A sign-in message proves account control; review its website and account details. Support will never ask you to send us that signature.

Missing progress after changing the website address?

cockheadz.com is the main address. The alternate website address has separate browser sign-in and guest progress. Guest progress is not copied automatically between addresses. Keep your original tab or bookmark so you can return; do not clear browser storage, reinstall the wallet, or overwrite a saved Yard to troubleshoot.

Wallet-saved progress is associated with its wallet account. Use the same original account when signing in again. Signing into an existing wallet Yard keeps the guest Yard separate; it does not merge the two. Ask support before making a change if you are unsure which Yard is open.

Useful, non-secret details for support

Tell us the page address (leave out private query values), device and operating system, app/browser version, whether you are in Ult or Onchain mode, and the exact visible error. Say whether the wallet opens and whether the problem happens before or after account approval. Never include a recovery phrase, private key, session cookie, QR payload, or sign-in signature.

Before paying again

  1. Copy the transaction hash from your wallet or the shop's pending-payment record.
  2. Check whether the transaction is pending, confirmed or failed on Cronos.
  3. Open the Shop with the original wallet and use Restore credits & purchases or its pending-payment check. For an NFT mint, open Mint and use its saved-transaction recovery controls. For an unfinished swap, open CockDEX and use Check transaction status when a pending transaction is shown. Opening these pages does not submit a payment; do not choose a new purchase or approval to diagnose an old one.
  4. If the result is still unclear, ask the team for help before making another payment.

Guest progress and beta limits

Some guest Yards become eligible for cleanup after more than 30 days without a saved update; active sessions and protected records can delay or prevent it. Cleanup is bounded and runs during game activity, not at a guaranteed day-30 deadline. Wallet-linked farms and purchase records are excluded from guest cleanup. Read the full retention explanation. Game records depend on this beta service and beta progress may reset; this is separate from blockchain NFT ownership.

What to include

Describe the page, approximate time, expected result and error message. For a payment, include its public transaction hash in a private support conversation. Use the support email above or an agreed private support conversation; do not post account or privacy-request details publicly.

Never share your recovery phrase, private key, session cookie or sign-in signature. Support does not require you to send a second payment to unlock an earlier one.

You can review how data is handled and how purchases work before contacting the team.